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Thank you for visiting Planetlink Communications online support center. This page is designed to support customers on the go and intended to answer and solve minor problems. For other technical support questions, select any of the links listed to the left of the page. If your questions or problems cannot be solved or answered using the on-line support center, please contact our Customer Care, Technical Service or Support center directly at 404-808-1757.

SATELLITE TELEVISION

Are you part of DishNetwork?
No. We are not part of DishNetwork; we are a retailer for DishNetwork.

Who will bill me for my service?
DishNetwork will bill you for your service. You will be billed for the first 2 months of service.

Can you discount my monthly bill?
Since we do not bill you for your programming, we cannot discount your bill. We only provide equipment sales, installation and technical support.

How much does it take to get started?
It depends. With the Digital Home Plan package, activation is just $49.99. Our Free Dish promotion also carries with it an activation fee of $49.99. Our Free for All program with one receiver is just $49.99 to get started and with two receivers just $99.99.

Is there a minimum program I have to purchase?
The minimum programming option is the America’s Top 50 package, which is a low monthly fee of just $24.99 per month.

Do I have to sign a contract?
There is a contract required with both the Digital Home Plan and the Free Dish promotions. Our Free for All promotion does carry a contract with it.

Is there a penalty for early termination?
Yes, there are penalties for early termination. Because we get charged back by DishNetwork when you cancel your service prior to end of your contract, we will in turn charge you back. We will charge you $240.00 for cancellation of service and for de-installation, additional administrative fees may be charged to you. In addition, you will incur cancellation charges of $240.00 from DishNetwork. Because you did not buy the equipment, you must return it to either DishNetwork or PlanetLink within 15 days of canceling your service or you will be charged for the equipment, in addition to your cancellation fees. Also any outstanding balances on your account must be paid in full or it may be reported on your credit report by either DishNetwork or PlanetLink. If you cancel the service prior to installation, but after 72 hours, there is a $60.00 cancellation fee.

Are the receivers free?
You do not have to pay for the receivers under the Digital Home Plan or Free Dish program. While the receivers are yours to use for as long as you subscribe to the service with DishNetwork, DishNetwork retains ownership of the receivers.

What is maximum number of receivers I can get free?
The maximum number of free receivers is 4 and that would be under the Digital Home Plan.

Do I own the receivers?
The Free for All program gives the customer ownership of the receivers. The Free Dish promotion allows for customer ownership after the completion of the contract and with the Digital Home Plan Dish Network retains ownership of the equipment.

Can I get the PVR501 or the 721 with my package?
Yes and No. You can upgrade one of your receivers to a PVR501, but the new PVR 721 is not available for any of the promotions, you will have to purchase it.

Can I get more than one PVR for my home?
Yes, but you can only get one upgrade per household, any additional PVR receivers have to be purchased.

Do you charge for installation?
Basic Standard installation is free, up to 200 feet of RG6 cable for 4-receiver installation. For more information please see our Standard and Non-Standard Installation agreement.

How long does it take to get installed?
We offer 24-hour installation, if we receive your application in the customer service department before noon. We may sometimes offer same day service to customers at our discretion. The average installation can take anywhere between 1 and 1/2 hours to 4 hours depending on the number of receivers and the complexity of the installation to be done.

Who will install my system?
A PlanetLink certified installer would come to your house to install your service. Our installers are unformed and wear identification badges for your protection.

Do I need a phone line to get installed?
You will need a phone line to get your system installed. It allows you to order pay per-view programming and receive other updates from DishNetwork.

Is it true that weather can affect my service?
Like every satellite system, weather does affect your service, but very slightly. Your service will be dependable and reliable 99% of the time. In cases when your service is out, it will only occur for very few minutes.

What are your customer service hours?
Our customer service department is open from 9:00am to 7:00pm Monday thru Friday and on Saturday from 10:00am to 2:00pm. Also you may contact DishNetwork customer support center 24 hours a day at 1 (800) 333-DISH.

What are your technical support hours?
Our technical support department is open from 9:00am to 6:00pm Monday thru Friday and on Saturday from 10:00am to 2:00pm.  Also you may contact DishNetwork customer support center 24 hours a day at 1 (800) 333-DISH.

Who do I call for technical support?
For your convenience, we suggest that you use our online technical support. For a more technical issue you can contact our technical support center at 404-808-1757.

How big is the satellite dish?
The satellite that will be installed in your home is 18" in diameter.

Can I get movie packages?
You can get movie packages, which can include up to 32 movie channels. We offer HBO, Showtime, Cinemax, Starz and The Movie Channel.

Can I get local channels?
DishNetwork does not offer local channels in every city; check our listing under programming to see if we can offer you local channels in your city. However, we can provide you with a free antenna to secure your local channels if it is currently not available on DishNetwork satellite system in your area.

What happens if I decide to move?
You can call DishNetwork at 1 (800) 333-DISH and you can take your receivers with you. An installer will be sent with a new DISH to install your system at your new home. In the local market where PlanetLink operates, you can call our customer support center at 404-808-1757 and we can provide the same moving service for you.

What is Club Dish?
You get several benefits when you join Club Dish. You receive one free Dish-Mover a year, when you move. You can receive $5.00 a month off your monthly bill for 12 months when you refer a customer to us, up to 2 customers you get 3 months free on your programming.

Can I get satellite in my apartment?
Yes, you can get satellite in your apartment. Federal law prohibits apartment management companies from restricting your ability to get satellite or impose unnecessary fines or fees that is not imposed on cable subscribers, which may give cable advantage over satellite. The FCC passed the law in June of 1999 and it carries a penalty of up to $50,000 per occurrence if you file a complaint and the apartment is found to be in violation of this rule.

However, there may be some restriction imposed which could cost additional installation fees. We cannot attach the dish to the property since you are a renter. Therefore you will need to have a pole mount or a tripod installation, since most apartments do not allow us to install the dish in a common area.

GPS (PLANETRAKS)

When do you plan to launch your first product?
We plan to launch our first personal tracking device in the 4th quarter of 2003.

Are they going to be available nationwide?
Yes, we will make the products available nationwide.

Which product will you be launching first?
We will announce that as soon as possible.

What type of coverage area will you cover?
We plan to offer a wide enough coverage for the local use and as much coverage as possible for a nationwide monitoring plan.

How big will the products be?
The product will be designed in size similar to cell phones or slightly smaller.

Will there be monitoring fees?
Because the monitoring services are ongoing, there will be a monthly monitoring fee.

Can my spouse get one without my knowledge?
We will have restrictions on the ability of anyone to secure a monitoring service on a person above the age of 18.

What is the maximum age to get it for a child?
The maximum age you can secure this service on a child or any person is 17 years of age. Also, you must be the parent or guardian of the minor.

Are these products worn on the person?
Some of the products can be one on your person or you may choose to place them where they offer you the greatest security.

Can I track this product through the Internet or call a monitoring center?
We will provide you with either Internet monitoring options or you may call our monitoring center directly.

How often can I track an object?
You can track the product or person as often as you want either hourly, daily, weekly monthly, quarterly or annually.

Does this offer local, national and worldwide tracking
Yes, we will offer local and national monitoring options.


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